Best Rate Guarantee

We offer the lowest Internet rate guarantee, so guest's bookings via our website(s) can feel secure in the knowledge they are getting THE best rate available in the market.  

Should customers search a lower published rate at any of our hotels for the same room and booking conditions on the day of booking, we will match it and discount it by a further 10%.

Address: Team 1, Van Lam Village, Ninh Hai Commune, Hoa Lu District, Ninh Binh
Phone: + 84 24 3 266 8632 - Fax: + 84 24 3 266 8639
Hotline: +84 971 462 279 Reception Department
Manager: + 84 22 9627 9279 Ms. Linh
For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted to in compliance with the following procedures:

If you find and advise TAM COC HOLIDAY HOTEL & VILLA on the day of making a reservation on any of our hotels’ branded websites of a lower, published, available Internet room rate for the same hotel and same number of persons, room and bed type, we will honor the rate and discount it by a further 10%.

The guarantee applies to a lower Internet rate with booking rules that are the same as the booking rules of the hotel’s branded website.

In the event of a multiple nights stay, the guarantee will compare total room cost of the entire stay as booked on the hotel’s branded website with the total room cost of the entire stay found at a lower Internet rate with similar booking conditions.

In the unlikely event you should need to claim against this guarantee:

  • Forward your TAM COC HOLIDAY HOTEL & VILLA booking confirmation email with booking reference together with the website address of where you found the lower rate (if possible please include a screen shot of the room and rate)
  • Claim should be made within 24 hours of your booking with us and we will investigate and reply to you within one working day.
  • Should the claim be valid we will amend your room rate which you will pay on departure inclusive of the further 10% discount.

Please send only correspondence regarding Price Guarantee by email to

Please Note: the above email address is for Price guarantee claims only.